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FAQs

What is My Rug's Warranty?

My Rug provides a one year limited repair or replacement warranty. My Rug warrants to the initial purchaser and original seller that its rugs will be free from manufacturing defects for a period of one (1) year from the date of delivery to the original seller. This is a limited warranty and contains specific exclusions and limitations. Liability and exclusive remedy of My Rug under this warranty is limited to actual repair or replacement. My Rug's total liability shall not exceed the invoice amount to the original seller.

What type of vacuum is best for my rug?

In most cases, a suction only canister vacuum is best to prevent excess pilling and fuzzing. However, if this type is not available, set vacuum so that the brush is farthest away from the surface of the carpet. 

What's the best method for spot-cleaning your rugs?

Specific information is available on our CARE & CLEANING page. However, as a general rule, dry cleaning product such as Capture®, Host® and Dri-Mate® and Wool Clean®.

Do your products carry any stain resistant coatings?

Most products are either wool or wool blend, and wool carries it’s own inherent stain resistant properties. See our RUG AND CARPET FIBRES page for more information. Also, My Rug has no position or recommendations for consumers applying their own stain guards. Royaltron Polypropylene is naturally stain resistant.

What padding do you recommend?

The best padding for most applications is either a 40-oz. synthetic felt or high-density solid rubber pad.