Price Guarantee

What Products Qualify for Our Price Guarantee?

  • Identical products that are the same make, model and brand
  • In-stock products, available for sale at a competitor and at My Rug
  • Online competitor products that can be shipped to your location

How Does Our Price Guarantee Work?

Price Match and Beat by 10% for Retail Stores:

If you find a current lower price on an identical, in-stock item from a local retailer’s store or website, we will match the price and beat it by 10%. Prices for online items will be matched to localized online prices if available.

Price Match for Online-Only Stores:

If you find a current lower price on an identical, in-stock item from a Canadian online-only retailer’s website, we will price match only. Items from online-only retailers are not eligible for the 10% discount. Prices will be matched to localized online prices if available.


How to Price Match

  1. In Store:

    Present details of the competitor’s pricing (flyer, printout, website or photo) to a Home Depot associate, during the competitor’s offer period, at the time of checkout.
    For competitor items advertised online, a complete web address of the product page must be presented.
    We will confirm the product qualifies for our Price Guarantee.

  2. On

    Before making your online purchase, please contact our Customer Support Team 1 (888) 996 - 9784 to request a price match. Please provide the following details when you contact us:
  • Brand name
  • Model/SKU number
  • Link to product
  • Either the complete web address to the product on the competitor’s website OR a copy of the competitor’s current flyer
  • Details of the price difference

We will confirm the product qualifies for our Price Guarantee.

Frequently Asked Questions

What's excluded?

  • Custom or Special Order products (with the exception of Special Order appliances) – meaning customized or configured products (e.g., custom ordered rugs) from a competitor
  • Volume or wholesale discount pricing and trade quotes offered by competitors
  • Discontinuations, liquidations, clearance, and close-out prices
  • Competitor bid and auctions site pricing
  • Items sold via a third-party or discount site, including marketplaces and third-party sellers - meaning any products that are not sold directly by a competing retailer
  • Open-box or display merchandise as well as returned, damaged, pre-owned, reconditioned, refurbished or previously discounted products
  • Competitor pricing for professional services, including labour, assembly and installation costs
  • Rebates, free offers, gifts with purchase, gift cards, prepaid cards, or bundle offers
  • Unspecific offers
  • Credit, lease, or financing offers and programs
  • Fraudulent prices and advertised pricing from a competitor based on typographical error, misprint or other error
  • Rain checks, retroactive price adjustments
  • Non-branded items
  • Items with inflated shipping charges
  • Taxes, delivery and shipping
  • Products and services furnished by Home Services


What qualifies as proof of a competitor's price when requesting a price match?

We will accept a flyer, printout, photo, or website, showing the competitor’s price during the offer period. We will verify the price and local availability of the product.

Does a competitor's product have to be in-stock to receive a price match?

Yes, at the time a price match is requested, a competitor’s product must be in-stock and for online items, available to ship to your location.

Does the Price Guarantee apply ro delivery and home services?

No. Our policy does not apply delivery or Home Services.

Does the Price Guarantee apply to shipping costs?

No. Our policy only applies to the price of a product, excluding shipping.

Other Terms and Conditions

Our Price Guarantee is only available at the time of purchase. Competitor prices must be in Canadian dollars. The discount is applied before taxes and environmental stewardship fees or other levies, if applicable. We reserve the right to limit purchases to reasonable requirements. A reasonable quantity is one job-lot or one household quantity. This Price Guarantee cannot be combined with any other offer.